Cancellation & Return Policy:
Procedure to return a product:
You will have 24-72 hours after item delivery, to notify us that you want to return your product.
If your item meets all the requirements, your return can be initiated by calling our Customer Service at
E-mail: [email protected]
Reasons for Return or Replacement
- If the product is damaged or is defective at the time of delivery.
- If the product ordered is not the right product.
Things customers need to follow when they are requesting to return or replace a product:
- Price tag, Brand tag or any other tags that were in the product must not remove for any return claims.
- Product should be in fresh condition.
Things customers need to do when they are requesting to return or replace a product:
Following information must be given when you call Customer Service
- Your order numbers.
- The reason for the return.
You have to E-mail us: The original copy of the Customer Copy of the Invoice
How to send your product to Shajgoj Store? How much will it cost you?
Our Customer Service will arrange for pick-up of the product from your address, free of delivery charge.
If you live outside Dhaka, please send your product by Sundarban Courier Service/ SA Poribahan.
If your return claim is validated, we will reimburse your courier charge.
We don’t exchange liquid products